Privacy Policy

Introduction

Fluvo provides a comprehensive smart water monitoring and management solution that helps individuals, businesses, and organizations track water usage, detect leaks, optimize consumption, and reduce waste. Our platform integrates with smart meters, IoT sensors, and mobile applications to deliver real-time insights and actionable recommendations.

This policy applies to all users of the Fluvo platform, including our website, mobile applications, and connected hardware devices. By accessing or using Fluvo services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create a Fluvo account, we collect basic information you provide to us, including your name, email address, and password. If you choose to connect social login options, we may receive basic profile information from those providers with your permission.

Usage Data

Our core service revolves around collecting water consumption data from your connected devices and sensors. This includes real-time flow rates, daily usage patterns, pressure readings, temperature data, and detected leak events. This data is essential for providing you with the insights you expect from our service.

Device Information

We automatically collect information about the devices you use to access Fluvo, including hardware model, operating system version, unique device identifiers, mobile network information, and app version. This helps us optimize performance and troubleshoot issues.

Location Information

With your consent, we may collect approximate location information to help with installation setup, local water tariff calculations, and weather-related consumption forecasting. You can disable location tracking at any time through your device settings.

Communication Data

If you reach out to our support team or participate in surveys, we retain that communication to help assist you better in the future.

How We Use Your Data

Service Delivery

We use your water usage data to generate personalized analytics, detect anomalies and leaks, and provide real-time alerts through our platform.

Smart Recommendations

Our AI algorithms analyze your usage patterns to provide tailored recommendations for reducing consumption and lowering your water bills.

Security & Maintenance

We use device data to monitor system performance, fix bugs, improve reliability, and prevent fraudulent or malicious activity.

Product Improvement

Aggregated usage patterns help us understand how users interact with our features, allowing us to continuously improve the user experience.

We never sell your personal consumption data to third parties for advertising purposes without your explicit written consent. Any aggregated, anonymized data we may share cannot be traced back to you as an individual.

Data Usage in Specific Product Features

Leak Detection & Alerts

Our continuous monitoring feature analyzes minute-by-minute flow data to detect unusual water movement that could indicate a leak. If an anomaly is detected, we immediately send you an alert through the app. This feature requires constant data streaming from your device to our servers to work effectively.

Budget Tracking & Bill Prediction

When you input your local water rates, we use your historical usage data to predict your upcoming bill and track spending against your monthly budget. This information stays associated with your account and is only used for these predictive calculations.

Multi-Device & Multi-Location Management

If you manage multiple properties or multiple meters, we aggregate data from all your connected devices into a single dashboard. This gives you a comprehensive overview of water usage across all your locations, with the ability to drill down into specific sites.

Automated Reporting

We can generate weekly or monthly consumption reports and send them to your email. These reports are personalized using your data and you can adjust the frequency or unsubscribe at any time.

Integration with Smart Home Systems

If you choose to integrate Fluvo with third-party smart home platforms, we only share the specific data required for the integration to function. You can revoke integration access at any time through your account settings.

Data Sharing & Disclosure

We only share your data with third parties in limited circumstances, described below:

Service Providers: We work with trusted third-party service providers who help us deliver our services, such as cloud hosting providers, analytics platforms, and email delivery services. These providers only process your data according to our instructions and are bound by confidentiality agreements.
Legal Requirements: We may disclose your data if required by law, or in response to a valid legal request from competent authorities. We will notify you where legally permitted.
Business Transitions: If Fluvo is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change in ownership.
With Your Consent: We only share your data with any other third parties when you explicitly authorize us to do so.

We do not share your personal identifiable data with advertisers or advertising networks.

Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction.

Encryption

End-to-end encryption for data in transit and at rest

Access Control

Strict access controls limited to authorized personnel

Regular Audits

Continuous security monitoring and regular audits

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to maintain the highest security standards possible.

Your Rights

You retain full rights over your personal data, and you can exercise any of the following rights at any time through your account settings or by contacting us directly:

Access & Portability

You can request a complete copy of all your personal data stored on our systems in a machine-readable format.

Correction

You can update your account information or correct any inaccurate data we hold about you.

Deletion

You can request that we delete all your personal data from our systems, subject to any legal retention requirements.

Restriction of Processing

You can ask us to temporarily stop processing your data if you believe there is a reason to question our legitimate processing activities.

Opt-Out

You can opt out of marketing communications at any time by following the unsubscribe link in the email or through your notification settings.

We will respond to all valid requests within 30 days. There is no fee for exercising your rights, unless your request is excessive or repetitive, in which case we may charge a reasonable administrative fee.

Data Retention

We retain your data only for as long as necessary to provide you with our services:

Account information is retained for as long as your account remains active.
Historical usage data is retained to provide you with long-term analytics and trend comparisons.
If you delete your account, we delete all your personal identifiable data within 90 days, except where we are required to retain certain data for legal or regulatory compliance purposes.
We may retain aggregated, anonymized data for analytical and research purposes after your account is closed, but this data does not contain any information that can identify you personally.

Third-Party Services

Our platform may contain links to third-party websites, services, or integrations. This privacy policy only applies to Fluvo's services. When you navigate to third-party sites or use their integrations, their own privacy policies will apply to your interactions with them. We encourage you to read the privacy policies of any third-party services you access through Fluvo.

Fluvo is not responsible for the privacy practices or content of these third-party services, so please make sure you understand their policies before sharing any information with them.

Children's Privacy

Fluvo is a general audience service and is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete that information from our systems.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or product features. When we make significant changes, we will notify you by posting the new policy on our website and updating the effective date. We may also notify you via email or through an in-app notification if the changes materially affect how we handle your data.

We encourage you to review this privacy policy periodically for any changes. Your continued use of Fluvo services after changes are posted constitutes your acceptance of the updated policy.